About our office hours and location
My Burnaby offices are located near SFU at 501-3292 Production Way, Burnaby, BC V5A 4R4. My two assistants and I see individuals from 10-6 pm, and schedule testing on Saturdays. The office is located on the 5th floor in "BOSS Business Centre." The email address is: firstname.lastname@example.org or you can use the email button at the bottom of this page. The best way to reach me is through email. I can be reached by phone at 604.726-2651. I often have a very busy work schedule and may not have time to return your email or phone call for several days. Because of the volume of emails, yours may be overlook. Please continue to try to reach me. Once we discuss your situation we are usually able to arrange an appointment within a week or ten days. I do not schedule out past three or four weeks. Assessments can usually be arranged within a couple of weeks.
Frequently Asked Questions (FAQs):
How much do services cost, and what kind’s of payments do you accept?
Service charges are based upon the professional rates suggested by the British Columbia Psychological Association (BCPA). My fees are $200 per session, slightly lower than the average fee. This fee applies to all sessions, including initial consultations and related services such as report writing or the completion of forms for tax benefits, disability and so on. I can accept insurance payments when they prearranged by the insurance company, direct funding from the appropriate the Ministry (such as autism funding), Victim’s Services Funding and some EAP reimbursements. These arrangements must be made prior to the initiation of services. Most individuals with extended health care make a payment at the time of service delivery, and then submit to their insurance provider for reimbursement. Please, contact your extended health care provider about these issues before you come in, as we have no agreements or arrangements with insurance providers.
What if I miss an appointment, do I still need to pay?
You need to give 48 hours advanced notice before missing or changing an appointment time. An hour has been scheduled just for you and often cannot be filled on such short notice. A missed appointment fee of $50.00 can be applied for the first missed session. Exceptions are made for emergencies. If you are scheduled for an assessment usually three or more hours have been scheduled for the procedure, therefore 72 hours advance notice is required. I have a fairly long waiting list of individuals who need assessments, and missing a three hour appointment delays not only your treatment, but others as well. If you miss an assessment appointment you will be billed for this time (50% of the usual hourly rate).
Office sessions last approximately 50 minutes, leaving time to complete required notes.
Fees for assessments are set. This cost includes time scoring tests, researching questions, reading histories, contacting schools, reviewing data from various sources, consulting with colleagues, report writing and the final feedback session and preparation.
The fee for a psychoeducational examination is $2,400. There is an initial prepayment fee when scheduling assessment time.
The fee for an autism spectrum disorder assessment is $2,400. There is an initial prepayment fee when scheduling assessment time.
ADHD assessments are complex and require several hours of time, currently the fee is $1,200.00. This assessment includes your initial session ($200), testing, test scoring, collection of history/data from others, report writing and a final feedback session, at an addition fee of $1,000, bring the total cost of an ADHD assessment to 1,200.00.
What about legal cases, ICBC or WorkSafe BC cases?
If you are seeing me about an issue that is legal in nature it is usual for your lawyer to arrange for these services and pay directly. Please discuss such a situation with me prior to coming to the office. A different fee structure applies for legal/forensic issues and this can be explained to you if you have any questions. Legal cases can be very expensive, often running into several thousands of dollars. Please clarify these matters with your legal representative. All legal assessments are arranged by your lawyer. They are not arranged by the individual being assessed.
How are payments accepted?
Payments may be made in the office by cash, check or e-transfer. For the initial session you may make a payment with your credit card by using the PayPal on this or other pages. You may pay by Visa, MasterCard, American Express, Discover or by using your bank card. There is a $50 fee for checks that do not clear.
Do I need a PayPal account? And how do i do an e-transfer?
No, anyone can use this link to pay with a credit card or even your bank card. For larger payments, for assessments and evaluations, payment needs to be made by check, cash or e-transfer.
Can I make a partial payment?
Please call me and make arrangements before you make any payment. We can, if need be, arrange for partial payments through PayPal by sending you a direct invoice. This is especially useful for those making payments for assessments.
Are psychological services paid for by MSP?
The Medical Services Plan in British Columbia generally does not provide coverage for the services of Registered Psychologists or Registered Psychological Associates in private practice. Although many clients pay their own fees directly, there may be a number of options for funding and reimbursement available to people who need to see a psychologist:
Extended health plans
Many people who are employed have an extended health care plan through their employer. Many health care plans pay all or a portion of the costs of seeing a Registered Psychologist, up to a limited total each calendar year. Check your benefits coverage or talk to your insurance company to find out about your options and requirements.
Employee Assistance Programs (EAP’s)
Some employers have EAP’s to help employees deal with mental health issues. You may be able to see a psychologist through your EAP. For more information please consult your benefits booklet or talk to your EAP coordinator.
Crime Victim Assistance Program
If you have a mental health concern as a result of having been the victim of a reported crime, you may qualify for coverage of psychotherapy or counseling services. If the crime occurred in BC, you can contact the program toll free at 1-866-660-3888, or in the Lower Mainland at 604-660-3888 for more information.
Other agencies or programs
Access to psychological services can also be arranged through WorkSafe BC, First Nations Health Services, Income Assistance, Family Services of Greater Vancouver, Pacific Centre Family Services Association, Addiction Services, Community Mental Health Services, or local hospitals.
You can make payments through E-transfer, Check or cash.
initial sessions and prepayments for testing can be Made through the paypal button below.
Most banks make e-transfer payments for no charge. You are also welcome to pay with a check, cash, e-transfer or if you forgot to bring a check you can mail it to: Dr. Jim Roche, 501-3292 Production Way, C/O Boss Business Centre, Burnaby, British Columbia V5A 4R4 Checks should be made out to Dr. Jim Roche
To arrange an appointment, please complete the Email form below
I apologize that at times it may be difficult to reach us. If you email or call we will return your call if we have an appointment available within the next 3-4 weeks. We cannot return all enquires. If you haven’t heard from us in a week please wait to contact us again, as it means we have no appointments available for four or more weeks. While others health providers may keep waiting lists ranging from 6-12 months, we keep a very short waiting list. Once we contact you we usually begin services within a week to 10 days. You are also welcome to contact the British Columbia Psychological Association for a referral near you if your situation is urgent. Give a brief description of what you need. Use the Subject line to be specific (ADHD Assessment/Autism Assessment for Adult etc.). Leave us a phone contact number, but for your privacy don’t put too much personal or identifiable information in the email.